How Do the First Days Count? A Case Study of Qatar Experience in Emergency Risk Communication during the MERS-CoV Outbreak
Identifieur interne : 000D60 ( Main/Exploration ); précédent : 000D59; suivant : 000D61How Do the First Days Count? A Case Study of Qatar Experience in Emergency Risk Communication during the MERS-CoV Outbreak
Auteurs : Mohamed Nour ; Mohd Alhajri ; Elmoubasher A. B. A. Farag ; Hamad E. Al-Romaihi ; Mohamed Al-Thani ; Salih Al-Marri ; Elena Savoia [États-Unis]Source :
- International Journal of Environmental Research and Public Health [ 1661-7827 ] ; 2017.
Descripteurs français
- KwdFr :
- MESH :
- physiologie : Coronavirus du syndrome respiratoire du Moyen-Orient.
- épidémiologie : Infections à coronavirus, Qatar.
- Communication sur la santé, Facteurs temps, Flambées de maladies, Humains, Infections à coronavirus, Risque, Santé publique.
English descriptors
- KwdEn :
- MESH :
- epidemiology : Coronavirus Infections, Qatar.
- methods : Health Communication, Public Health.
- physiology : Middle East Respiratory Syndrome Coronavirus.
- prevention & control : Coronavirus Infections, Disease Outbreaks.
- Humans, Risk, Time Factors.
Abstract
This case study is the first to be developed in the Middle East region to document what happened during the response to the 2013 MERS outbreak in Qatar. It provides a description of key epidemiologic events and news released from a prime daily newspaper and main Emergency Risk Communication (ERC) actions that were undertaken by public health authorities. Using the Crisis and Emergency Risk Communication (CERC) theoretical framework, the study analyzes how the performed ERC strategies during the first days of the outbreak might have contributed to the outbreak management. Methods: MERS-CoV related events were chronologically tracked, together with the relevant stories that were published in a major newspaper over the course of three distinct phases of the epidemic. The collected media stories were then assessed against the practiced emergency risk communication (ERC) activities during the same time frame. Results: The Crisis & Emergency Risk Communication (CERC) framework was partially followed during the early days of the MERS-CoV epidemic, which were characterized by overwhelming uncertainty. The SCH’s commitment to a proactive and open risk communication strategy since day one, contributed to creating the SCH’s image as a credible source of information and allowed for the quick initiation of the overall response efforts. Yet, conflicting messages and over reassurance were among the observed pitfalls of the implemented ERC strategy. Conclusion: The adoption of CERC principles can help restore and maintain the credibility of responding agencies. Further work is needed to develop more rigorous and comprehensive research strategies that address sharing of information by mainstream as well as social media for a more accurate assessment of the impact of the ERC strategy.
Url:
DOI: 10.3390/ijerph14121597
PubMed: 29257053
PubMed Central: 5751014
Affiliations:
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Al-Romaihi</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Al Thani, Mohamed" sort="Al Thani, Mohamed" uniqKey="Al Thani M" first="Mohamed" last="Al-Thani">Mohamed Al-Thani</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Al Marri, Salih" sort="Al Marri, Salih" uniqKey="Al Marri S" first="Salih" last="Al-Marri">Salih Al-Marri</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Savoia, Elena" sort="Savoia, Elena" uniqKey="Savoia E" first="Elena" last="Savoia">Elena Savoia</name><affiliation wicri:level="2"><nlm:aff id="af2-ijerph-14-01597">Division of Policy Translation & Leadership Development, Harvard T.H. 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A Case Study of Qatar Experience in Emergency Risk Communication during the MERS-CoV Outbreak</title><author><name sortKey="Nour, Mohamed" sort="Nour, Mohamed" uniqKey="Nour M" first="Mohamed" last="Nour">Mohamed Nour</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Alhajri, Mohd" sort="Alhajri, Mohd" uniqKey="Alhajri M" first="Mohd" last="Alhajri">Mohd Alhajri</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Farag, Elmoubasher A B A" sort="Farag, Elmoubasher A B A" uniqKey="Farag E" first="Elmoubasher A. B. A." last="Farag">Elmoubasher A. B. A. Farag</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Al Romaihi, Hamad E" sort="Al Romaihi, Hamad E" uniqKey="Al Romaihi H" first="Hamad E." last="Al-Romaihi">Hamad E. Al-Romaihi</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Al Thani, Mohamed" sort="Al Thani, Mohamed" uniqKey="Al Thani M" first="Mohamed" last="Al-Thani">Mohamed Al-Thani</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Al Marri, Salih" sort="Al Marri, Salih" uniqKey="Al Marri S" first="Salih" last="Al-Marri">Salih Al-Marri</name><affiliation><nlm:aff id="af1-ijerph-14-01597">Ministry of Public Health, Doha 11111, Qatar;<email>malhajri1@moph.gov.qa</email> (M.A.);<email>eabdfarag@moph.gov.qa</email> (E.A.B.A.F.);<email>halromaihi@moph.gov.qa</email> (H.E.A.-R.);<email>malthani@moph.gov.qa</email> (M.A.-T.);<email>dralmarri@moph.gov.qa</email> (S.A.-M.)</nlm:aff></affiliation></author><author><name sortKey="Savoia, Elena" sort="Savoia, Elena" uniqKey="Savoia E" first="Elena" last="Savoia">Elena Savoia</name><affiliation wicri:level="2"><nlm:aff id="af2-ijerph-14-01597">Division of Policy Translation & Leadership Development, Harvard T.H. Chan School of Public Health, Boston, MA 02115, USA</nlm:aff><country xml:lang="fr">États-Unis</country><wicri:regionArea>Division of Policy Translation & Leadership Development, Harvard T.H. Chan School of Public Health, Boston, MA 02115</wicri:regionArea><placeName><region type="state">Massachusetts</region></placeName></affiliation></author></analytic><series><title level="j">International Journal of Environmental Research and Public Health</title><idno type="ISSN">1661-7827</idno><idno type="eISSN">1660-4601</idno><imprint><date when="2017">2017</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Coronavirus Infections (epidemiology)</term><term>Coronavirus Infections (prevention & control)</term><term>Disease Outbreaks (prevention & control)</term><term>Health Communication (methods)</term><term>Humans</term><term>Middle East Respiratory Syndrome Coronavirus (physiology)</term><term>Public Health (methods)</term><term>Qatar (epidemiology)</term><term>Risk</term><term>Time Factors</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Communication sur la santé ()</term><term>Coronavirus du syndrome respiratoire du Moyen-Orient (physiologie)</term><term>Facteurs temps</term><term>Flambées de maladies ()</term><term>Humains</term><term>Infections à coronavirus ()</term><term>Infections à coronavirus (épidémiologie)</term><term>Qatar (épidémiologie)</term><term>Risque</term><term>Santé publique ()</term></keywords><keywords scheme="MESH" qualifier="epidemiology" xml:lang="en"><term>Coronavirus Infections</term><term>Qatar</term></keywords><keywords scheme="MESH" qualifier="methods" xml:lang="en"><term>Health Communication</term><term>Public Health</term></keywords><keywords scheme="MESH" qualifier="physiologie" xml:lang="fr"><term>Coronavirus du syndrome respiratoire du Moyen-Orient</term></keywords><keywords scheme="MESH" qualifier="physiology" xml:lang="en"><term>Middle East Respiratory Syndrome Coronavirus</term></keywords><keywords scheme="MESH" qualifier="prevention & control" xml:lang="en"><term>Coronavirus Infections</term><term>Disease Outbreaks</term></keywords><keywords scheme="MESH" qualifier="épidémiologie" xml:lang="fr"><term>Infections à coronavirus</term><term>Qatar</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Humans</term><term>Risk</term><term>Time Factors</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Communication sur la santé</term><term>Facteurs temps</term><term>Flambées de maladies</term><term>Humains</term><term>Infections à coronavirus</term><term>Risque</term><term>Santé publique</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p>This case study is the first to be developed in the Middle East region to document what happened during the response to the 2013 MERS outbreak in Qatar. It provides a description of key epidemiologic events and news released from a prime daily newspaper and main Emergency Risk Communication (ERC) actions that were undertaken by public health authorities. Using the Crisis and Emergency Risk Communication (CERC) theoretical framework, the study analyzes how the performed ERC strategies during the first days of the outbreak might have contributed to the outbreak management. Methods: MERS-CoV related events were chronologically tracked, together with the relevant stories that were published in a major newspaper over the course of three distinct phases of the epidemic. The collected media stories were then assessed against the practiced emergency risk communication (ERC) activities during the same time frame. Results: The Crisis & Emergency Risk Communication (CERC) framework was partially followed during the early days of the MERS-CoV epidemic, which were characterized by overwhelming uncertainty. The SCH’s commitment to a proactive and open risk communication strategy since day one, contributed to creating the SCH’s image as a credible source of information and allowed for the quick initiation of the overall response efforts. Yet, conflicting messages and over reassurance were among the observed pitfalls of the implemented ERC strategy. Conclusion: The adoption of CERC principles can help restore and maintain the credibility of responding agencies. Further work is needed to develop more rigorous and comprehensive research strategies that address sharing of information by mainstream as well as social media for a more accurate assessment of the impact of the ERC strategy.</p></div></front><back><div1 type="bibliography"><listBibl><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="Raj, V S" uniqKey="Raj V">V.S. Raj</name></author><author><name sortKey="Farag, E A" uniqKey="Farag E">E.A. Farag</name></author><author><name sortKey="Reusken, C B" uniqKey="Reusken C">C.B. Reusken</name></author><author><name sortKey="Lamers, M M" uniqKey="Lamers M">M.M. Lamers</name></author><author><name sortKey="Pas, S D" uniqKey="Pas S">S.D. Pas</name></author><author><name sortKey="Voermans, J" uniqKey="Voermans J">J. Voermans</name></author><author><name sortKey="Smits, S L" uniqKey="Smits S">S.L. Smits</name></author><author><name sortKey="Osterhaus, A D" uniqKey="Osterhaus A">A.D. Osterhaus</name></author><author><name sortKey="Al Mawlawi, N" uniqKey="Al Mawlawi N">N. Al-Mawlawi</name></author><author><name sortKey="Al Romaihi, H E" uniqKey="Al Romaihi H">H.E. Al-Romaihi</name></author></analytic></biblStruct><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="Savoia, E" uniqKey="Savoia E">E. Savoia</name></author><author><name sortKey="Lin, L" uniqKey="Lin L">L. Lin</name></author><author><name sortKey="Bernard, D" uniqKey="Bernard D">D. Bernard</name></author><author><name sortKey="Klein, N" uniqKey="Klein N">N. Klein</name></author><author><name sortKey="James, L P" uniqKey="James L">L.P. James</name></author><author><name sortKey="Guicciardi, S" uniqKey="Guicciardi S">S. Guicciardi</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Savoia, E" uniqKey="Savoia E">E. Savoia</name></author><author><name sortKey="Lin, L" uniqKey="Lin L">L. Lin</name></author><author><name sortKey="Viswanath, K" uniqKey="Viswanath K">K. Viswanath</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Glik, D C" uniqKey="Glik D">D.C. Glik</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Veil, S" uniqKey="Veil S">S. Veil</name></author><author><name sortKey="Reynolds, B" uniqKey="Reynolds B">B. Reynolds</name></author><author><name sortKey="Sellnow, T L" uniqKey="Sellnow T">T.L. Sellnow</name></author><author><name sortKey="Seeger, M W" uniqKey="Seeger M">M.W. Seeger</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Kim, K W" uniqKey="Kim K">K.W. Kim</name></author><author><name sortKey="Andrew, S A" uniqKey="Andrew S">S.A. Andrew</name></author><author><name sortKey="Jung, K" uniqKey="Jung K">K. Jung</name></author></analytic></biblStruct></listBibl></div1></back></TEI><affiliations><list><country><li>États-Unis</li></country><region><li>Massachusetts</li></region></list><tree><noCountry><name sortKey="Al Marri, Salih" sort="Al Marri, Salih" uniqKey="Al Marri S" first="Salih" last="Al-Marri">Salih Al-Marri</name><name sortKey="Al Romaihi, Hamad E" sort="Al Romaihi, Hamad E" uniqKey="Al Romaihi H" first="Hamad E." last="Al-Romaihi">Hamad E. Al-Romaihi</name><name sortKey="Al Thani, Mohamed" sort="Al Thani, Mohamed" uniqKey="Al Thani M" first="Mohamed" last="Al-Thani">Mohamed Al-Thani</name><name sortKey="Alhajri, Mohd" sort="Alhajri, Mohd" uniqKey="Alhajri M" first="Mohd" last="Alhajri">Mohd Alhajri</name><name sortKey="Farag, Elmoubasher A B A" sort="Farag, Elmoubasher A B A" uniqKey="Farag E" first="Elmoubasher A. B. A." last="Farag">Elmoubasher A. B. A. Farag</name><name sortKey="Nour, Mohamed" sort="Nour, Mohamed" uniqKey="Nour M" first="Mohamed" last="Nour">Mohamed Nour</name></noCountry><country name="États-Unis"><region name="Massachusetts"><name sortKey="Savoia, Elena" sort="Savoia, Elena" uniqKey="Savoia E" first="Elena" last="Savoia">Elena Savoia</name></region></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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